How to Set Up Macufy Messaging with Booking.com: Step-by-Step Guide
To prevent your guests from missing your messages with online check-in links and entry instructions, and to ensure seamless synchronisation, Booking.com has two critical security levels that you must configure manually in their extranet (Booking Admin).
Configure this step once you have synchronised your Booking.com iCal with at least one of your properties.
In this article, we explain, step-by-step and in a very simple way, how to authorise Macufy within Booking.com so that your reminders, check-in links and confirmations always reach their destination first time.
Why is it necessary to configure security on Booking.com?
Holiday rental platforms take data protection and cybersecurity very seriously. To prevent phishing attacks or malicious links, Booking.com blocks by default any external link or email address attempting to communicate with the guest through its internal chat if it has not been explicitly authorised by the property owner.
If you configure these two security levels correctly, you will:
Guarantee delivery: Guests will receive the unique Macufy link to fill in their registration details without delay.
Improve user experience: The customer will not have to search for lost emails or be suspicious of a blocked link.
Real automation: You or your cleaning team will ensure that the workflow does not stop due to a technical block.
Below, we detail the exact two steps you need to take today.
Step 1: Configuring the messaging security link
This first configuration is essential. It allows Booking.com's system to recognise the Macufy domain as a secure site. This way, when you send the automated link for the guest to check in online, the platform will not break or hide the link in the messaging chat.
Detailed instructions:
Access the Booking.com Extranet: Log in with your admin credentials on your Booking.com dashboard.
Go to the Security section: Go to your account settings section and look for the portal's security options. If you want to view the platform's official documentation while completing the process, you can consult the Booking Security Configuration Guide.
Locate the "Security link settings" section: This is where the portal allows you to create a "whitelist" of approved domains.
Add the Macufy domain: When the system asks you to enter the trusted URL or domain, you must type exactly the following text:
https://macufy.comSave changes: Make sure to click save so that Booking.com applies the changes immediately to your property profile.
Upon completing this step, any message containing a direct link to Macufy's multi-language forms will be displayed in a clean and clickable format for your guests.
Step 2: Configuring the messaging security email
The second level of protection affects email. Macufy not only manages links in chats, but also sends valuable automated emails (such as pre-arrival reminders, schedule notifications, summaries and secure payment confirmations via Stripe).
For Booking.com to accept that emails sent from Macufy's servers are successfully delivered to the guest's encrypted address (those ending in @guest.booking.com), you must validate our corporate email address.
Detailed instructions:
Return to the security menu in the Extranet: Stay on your Booking.com account dashboard.
Look for the authorised emails section: You can review the portal's legal and technical details in the corresponding section of Booking's Secure Messaging Help.
Select "Add an email address": You will see an option or button to add new approved senders.
Enter the official email: In the text field, type exactly the following address:
[email protected]Confirm action: Save the settings to ensure that email communications are completely unblocked.
Once this is done, Booking.com will identify automatic emails from Macufy as legitimate and secure communications from the property, processing them without delay.
Long-term benefits for your holiday rental business
Accurately configuring these two security levels guarantees that you get the very most out of all the competitive advantages Macufy offers. By eliminating technological friction with Booking.com, you achieve:
Stress-free strict legal compliance: Your clients will complete the online check-in before arrival, allowing Macufy to automatically and immediately send the data to SES Hospedajes, complying 100% with Royal Decree 933/2021 in Spain.
Reduction of manual work: You won't have to chase guests via phone calls or last-minute WhatsApp messages to send you photos of their ID cards or passports.
Boost Direct Booking: By establishing a smooth and clean communication channel with your customer from the outset, you build a relationship of trust. Remember that with Macufy's Direct Booking feature, you can redirect your returning guests to your own custom URL, paying only a 7.5% commission instead of the usual 15-16% on Booking.com, representing a massive annual saving.
Conclusion: A 5-minute setup that saves you hours of trouble
Technology is here to help us, but big platforms require us to play by their security rules. Spending just five minutes registering the domain https://macufy.com and the email [email protected] in your Booking.com extranet will make the difference between seamless automated management and an afternoon full of incidents with guests who cannot find their access details.
Check your Booking.com account right now, apply these two steps, and let Macufy's smart ecosystem handle the rest smoothly and without surprises.